Why SERVPRO? Because of the pumpkin bread!

8/28/2019 (Permalink)

Why SERVPRO? Excellent customer service equals fresh baked bread.

Why choose SERVPRO of Lawton?

Insurance agents and property managers recommend us. And so does one customer who kept our technicians supplied with fresh baked pumpkin bread.

What began as a water loss turned into three weeks of extracting water and demolition of hardwood floors.

This customer was notably distraught when our technicians first arrived. They explained the drying process thoroughly, and she became calmer and more comfortable with what our team would be doing to help make it "Like it never even happened."

By the end of day four, she started baking. Pumpkin bread. Our technicians complimented the smells from the kitchen, and that's all it took for this customer to bake for the whole team each week.

By the end of demolition, our team of professionals had the home on track to receive new flooring and return this customers life back to normal.

She thanked us profusely for our help, and we thanked her for keeping us supplied with fresh baked goods.

She said she was actually going to miss us, as she had gotten used to having us around. We assured her we would miss her more!