Not an ideal way to start the day

10/15/2020 (Permalink)

Roof leak dampens morning enthusiasm

It's just after 5:00 am when my phone rings. One look at the caller ID, and I know it's not good news.

So instead of answering "good morning," I say "what happened?"

The caller is a business friend, so I know that an early morning phone call means she's in trouble.

And she's calling me for help.

What happened was a clogged roof drain and gutter system had failed, leading to water pouring into the attic above her closet.

The photo shows how the area looked when my technicians arrived to begin the drying and restoration process.

Thankfully, her quick thinking had minimized further damage, and we were able to remove wet materials almost immediately.

I checked in on her later that morning at her business, and we discussed the drying protocol over a freshly brewed cup of coffee.

I jokingly asked if she would answer her phone and deliver emergency coffee to my team in the future. 

Her answer? "I'm not SERVPRO!"