When it's more than just water damage

10/19/2020 (Permalink)

Mold growth after untreated water damage

We're often asked why we can't give an estimate over the phone based on the information the customer is providing us.

This picture explains it all.

We had a customer call to report a water leak. Squishy carpet, some standing water. She told us it probably just needed water extraction and some drying time.

She understood we couldn't give her an estimate without inspecting the damage, and let her know a technician was on the way.

Upon arrival, our technician noted the loss had happened "a few weeks ago."

Which was very evident from the visible growth on the flooring, sheetrock and other surfaces.

The customer then asked if we could inspect the basement, because she was concerned with possible damage.

And yes, there was damage. Significant damage. No longer water damage after "a few weeks."

Now it's mold damage. Severe mold damage.

Calls like this is why we offer free inspections. To see the whole picture, so we can better serve our customer's needs.